You have the option to register as a new customer by clicking the “Login” button on the top right next to the cart. The alternative way is to fill in your details in the relevant fields when completing your order.
We are pleased to have the opportunity to provide a special discount program to our loyal customers. In order to take advantage of any of our discount codes, all you need to do is register on our website. Virtually anyone who registers is eligible to take advantage of the discount codes available only to registered users.
Everyone can use public discount codes but only registered users have access to our loyalty program special discount codes. The reason for this is that we value our customers and want to do everything we can to make sure they are happy with their shopping experience with us. Therefore, anyone who is part of the loyalty program can take advantage of our discount codes and additional perks, such as gifts and limited promotions.
If you have a discount code and want to use it, you can apply it when completing the order in the appropriate field.
We strive to offer competitive prices, especially when compared to the most well-known competing brands in the Bulgarian market. To make this possible we aim to work directly with the manufacturers of the products we offer, or where this is not possible – with their official distributors. This allows us to offer prices that would enable you to shop for quality products that will give you pleasure without emptying your bank account.
Unfortunately, for technical reasons, it is not possible to purchase products from us at our company address. To order, we ask you to use our online shop.
Everyone has the possibility to subscribe to our email newsletter, which will help you periodically learn about our new offers, discounts, and promotions with limited quantities. Through this channel, we will also inform you about news related to the KEX brand.
“TEN-K” Ltd.
VAT: BG206910401
“Kasiopeia” 10,
Zvezditsa, 9103,
Varna, Bulgaria
Email: info @ kex.bg
Phone: +359 893 913 029
Our customer service department is available to call every weekday from 9:00 to 17:30, and we aim to get every inquiry answered within the day. However, sometimes there may be a delay due to the large number of customers we serve. Nevertheless, we aim to respond to every email within three days. If even then you have not received a reply from us, check your spam folder or call us at the times indicated. We will be happy to be of assistance!
If you don’t find an answer to your question in this Q&A section, or if you want to give us a recommendation on how we can be better, you can email us at info@ kex.bg, and we ask that you provide us with your order number, your customer number, and any email correspondence that you have had with us that would make it easier for us to help you with your specific case.
Of course, you can also contact us by phone any weekday from 10:00 to 16:00 at +359 893 913 029. In case we are unable to take your call due to high volume, please try again later or send us an email to info @ kex.bg with your details such as order number and customer number.
KEX only ships to customers located within the borders of the Republic of Bulgaria. Unfortunately at this stage, we can’t offer to ship to other countries.
Orders placed from our online shop can be paid for in two ways, via the online POS terminal of the Borica secure payment system, or via Postal Money Order (cash on delivery) upon receipt of the parcel by the courier. If you have paid for your order online, you will find the receipt certifying the purchase in your parcel. If you have decided to pay by PMO, the courier will issue you a receipt for your purchase.
All products that are not marked as “Out of Stock” are in stock and ready to be dispatched within the day (if it is a weekday and the order is received before 17:00).
Each item can be ordered easily and conveniently through our online shop.
Add all the items you want to your cart by clicking the “Add to cart” button. For items that have multiple variations, you need to select the color or size accordingly before adding to the cart. Accordingly, you also have the option to select the number of products you wish to order. The number can also be changed afterward from the shopping cart.
Once you have added all the desired products to your cart, you can click the icon in the top right corner and select “View Cart” to review what you have added to it and make any last changes, or the “Checkout” button to proceed to the checkout page to complete your order.
The receipt of your order will be verified instantly via email.
Changing an accepted order is possible in case it has not yet left our warehouse. If you wish to change your order, please contact us at +359 893 913 029
Delivery time is between 1 and 3 days, depending on Speedy’s delivery schedule. Shipments generally arrive within 24 hours in larger cities. In smaller towns, there may be a delay of up to about 3 days. We ship same day if it is a weekday and we have received the order before 16:00, orders placed on holidays are shipped the next weekday.
If you would like to take advantage of even greater discretion and wish to receive your shipment from a Speedy vending machine, let us know in the additional information box located at the bottom of the order completion page.
