Payment & Delivery

More fun without risk – pay discreetly and securely

You can choose between two secure ways to pay for your purchase:

• Online with a card
• By postal money order (PMO). Payment is made upon receipt of the parcel by the courier. In practice, for the customer, this is the same as cash on delivery. The main difference is that the courier issues you a receipt for the purchase made instead of us.

Of course, whichever payment method you choose, we pay great attention to discretion:

The name KEX will not appear anywhere in your online banking or on your bank statements. Payments are to our company TEN-K Ltd, which in no way suggests what it does, as we operate in a variety of industries. The reason for payment is your order number.

If you choose PMO as your payment method, the document you will receive for your purchase is issued by the courier and the name KEX does not appear anywhere.

Apart from discretion, security is of the highest priority for us:

When you pay online with a card, every payment goes through Borika’s secure system, which is at the heart of the payment industry’s technological infrastructure in Bulgaria. We have absolutely no access to your card details as the payment goes entirely through Borika’s systems. Since we cannot see your payment details, you unfortunately also have no way to save them for future payments.

Shipping

The delivery prices we offer include the cost of secure and discreet packaging of your chosen products, as well as the cost of the courier service. We know that some people prefer to go through the neighbourhood courier office on their way home, while others prefer to receive their parcels directly at a specified address, so we have taken these options into account when making our delivery offers. That’s why we offer two delivery options at different prices, influenced by the cost of the courier service – 5 leva to a Speedy office, and 8 leva to an address of your choice.

We cover the delivery cost of any order above 70 leva, as a thank you for choosing to shop with KEX.

Processing time

The processing time for orders is up to 3 working days (except in cases where a longer period is indicated clearly on the website itself or during a campaign, when the processing time and courier delivery is announced in the notes to the cart). In practice, shipments are in most cases sent on the day the order is received, in case the couriers’ offices are open. To this deadline should be taken into account 1 or 2 days for the courier service, unless the couriers (SPEEDY) have announced a longer deadline. Orders placed on Fridays (after 16:00), Saturdays and Sundays will be processed from the first working day. Order confirmation is done electronically only – keep an eye on your email for information on order status and movement.