Right of withdrawal

Standard withdrawal instructions

Dear Customers, if you are a Consumer within the meaning of the Consumer Protection Act, you can benefit from these instructions.

I. You have the right to withdraw from the contract with us (the order placed through the website of the online store), without giving reasons for this, within 30 calendar days /”TEN-K” Ltd. provides the Customer with the right to withdraw from the contract within a longer period than the statutory 14-day period /, starting from the date of receipt of the goods or when you have ordered multiple goods with one order, which are delivered separately, starting from the date on which you or a third party other than the carrier and designated by you, accept the last goods; in the case of delivery of goods consisting of multiple lots or parts, from the date on which you or a third party other than the carrier and appointed by you accepts the last lot or part, to cancel the contract with the trader, to return some or all of the goods received from the order, without giving any reason, without compensation or penalty and without paying any costs, except for the cost of delivery of the goods where you have chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the trader and the direct costs of returning the goods(s).

II. In order to exercise your right of withdrawal properly, you must notify us before the expiry of the 30-day period by completing and sending the standard form for exercising the right of withdrawal (available on the website of the online store) or by any other unambiguous request addressed to us by email to: claims (at) kex.bg or on paper to. Zvezditsa, p.k. 9103, CASIOPEIA str. № 10, For the online store of “TEN-K” Ltd., indicating clearly, accurately and unambiguously the order and the goods in respect of which you exercise your right of withdrawal.

III. If you cancel your contract with us (order placed via the online shop), we will refund all sums received from you, including delivery costs, without undue delay and no later than 30 days from the date on which we are notified of your decision to cancel the contract.
IV. We will make refunds using the same means of payment used by you in the original transaction, unless you expressly agree to the use of another means of payment and provided that this is at no cost to you.

V. When you have received the goods under the contract from which you are withdrawing we expect you to send the goods back to us at SPIDI’s office address. GEORGI BENKOVSKI 3, addressed to TEN-K Ltd, without undue delay and no later than 30 days from the date on which you notified us of your decision to withdraw from the contract. In this case, you shall bear the direct costs of returning the goods.

VI. You have no right of withdrawal:

1. for the delivery of goods made to the consumer’s order or according to his individual requirements;
2. for the delivery of goods which by their nature may deteriorate in quality or have a short shelf life;
3. for the delivery of any sealed goods that are unsealed after delivery and cannot be returned for reasons of hygiene or health protection. All goods whose round transparent sticker affixed by TEN-K Ltd. on the packaging of the goods or the packaging itself are partially or completely torn, destroyed or damaged will be considered as unsealed after delivery.

VII. The cancellation form can be downloaded here.

VIII. If you cancel an online order paid for by card before it has been dispatched by us, please notify us in writing at claims (at) kex.bg – the amount will not be refunded automatically. In the case of an unfulfilled online order, the amount can only be refunded to a Bulgarian bank account.

IX. For more information please visit the Consumer Protection Commission website. You can access the site directly from here.